User Agreement 01.11.2025

This Agreement shall come into effect on November 01, 2025.

This User Agreement (hereinafter – the “Agreement”) governs the relations between “Galaktika Biznes” Limited Liability Company (hereinafter – the “Service Provider”) and an unlimited number of individuals and legal entities (hereinafter – the “Client”) who wish to use the services rendered by the Service Provider.

The Client must read this Agreement, which is a public offer. Performing the actions listed below will mean that the Client has carefully read the contents of the Agreement and accepts it in full, including all appendices hereto:

a) signing the Registration Form – the Agreement

b) making the initial payment

If the Client does not accept this Agreement or does not agree with any provisions hereof, they shall refrain from signing the Registration Form – the Agreement and not make the initial payment.

If the Service Provider has made any changes to the Agreement with which the Client disagree, the latter shall notify the Service Provider of the termination of the Agreement.

TERMS AND DEFINITIONS:

The Pricing Package means the monthly volume of work declared by the Client under this Agreement.

The breakdown of services rendered means the breakdown of the services actually rendered by the Service Provider during a calendar month.

Additional services rendered mean services that have been performed by the Service Provider additionally, in excess of the volume specified in the Pricing Package.

SUBJECT OF THE AGREEMENT
1. The subject of the agreement is the delegation by the Client to the Service Provider of obligations to maintain accounting, personnel records and calculate wages, in accordance with the requirements of the Law of the Republic of Uzbekistan “On Accounting,” the current National Accounting Standards (NAS) of the Republic of Uzbekistan, and other legislative acts of the Republic of Uzbekistan, and the Client undertakes to pay for the services of the Service Provider.
2. The Client must carefully read this Agreement, the Price List and the terms of use of individual services of the Service Provider.
3. All appendices listed below are integral parts hereof:
  1. Appendix 1 – Price List
  2. Appendix 2 – List of Services Rendered
  3. Appendix 3 – Rules of Interaction of the Parties
  4. Appendix 4 – Registration Form – the Agreement
RIGHTS AND RESPONSIBILITIES OF THE PARTIES
1. The Service Provider shall:
  1. Provide the Client with services in accounting, maintaining personnel records and wages calculation in accordance with laws of the Republic of Uzbekistan, the personnel and accounting policies of the Client, internal regulations and the Charter of the Client;
  2. Provide Services properly after providing all information and documents required by law for the provision of Services;
  3. Provide Services within the timeframes stipulated by this Agreement, including ensuring the accrual and payment of taxes and other mandatory payments in the amount and in the manner established by laws of the Republic of Uzbekistan, the personnel and accounting policies of the Client, internal regulations and the Charter of the Client;
  4. Obtain written approval from the Client if the Service Provider engages third parties to provide Services;
  5. Upon the Client’s request, within ten (10) calendar days, provide clarifications in writing regarding the rendered Services and any questions that have arisen;
  6. Reimburse the Client for damages due to the Service Provider’s failure to fulfill or improper fulfillment of the terms of this Agreement, including fines and penalties paid by the Client due to improper accounting, incorrect calculation of taxes and other mandatory payments, as well as untimely submission of financial and statistical reports, in the amounts stipulated by this Agreement;
  7. In the event of termination of contractual relations, the Service Provider undertakes to transfer to the Customer the Client’s source documents and information generated in relation to the Client and contained in the 1C database, and the most updated 1C database;
  8. Provide services within the timeframes and in accordance with the terms and conditions specified in Appendices 2, 3 and 4 hereto;
  9. The Service Provider’s obligation to provide accounting services arises after signing the Registration Form – the Agreement and from the moment the Client makes the initial advance payment. Subsequently, the Service Provider shall be obliged to provide accounting services to the Client subject to timely and full advance payments, as well as payments for work actually completed.
2. The Service Provider has the right to:
  1. Refuse to provide services due to the Client’s possible pressure in any form from, with the aim of distorting the results of financial (accounting) reporting;
  2. Require from the Client information and documents necessary for the provision of Services based on the requirements of laws of the Republic of Uzbekistan;
  3. Suspend or terminate the provision of Services in the event of the Client’s failure to comply with the time limits for payments for the Services rendered by the Service Provider and accepted by the Client;
  4. In cases where the software product (1C) is provided by the Client, the Service Provider has the right to suspend the provision of Services, notifying the Client of this and to terminate the provision of Services in the following cases:
    
    there is a technical error that affects the financial statements;
    
    access to the software is intermittent or slow, which complicates the process of providing services or makes it impossible.
3. The Client shall:
  1. No later than five (5) business days from the date of signing the Registration Form – the Agreement, transfer to the Service Provider under the acceptance certificate: an up-to-date 1C database; an electronic digital signature (EDS) key; an access key for viewing the bank-client system;
  2. Provide the Service Provider with objective and reliable information necessary for the provision of Services, including information additionally requested and necessary in accordance with the requirements of laws of the Republic of Uzbekistan for the fulfillment of this Agreement;
  3. Accept and pay for the Services of the Service Provider in accordance with the terms and requirements stipulated by this Agreement;
  4. Comply with the requirements of the Law of the Republic of Uzbekistan “On Accounting” and other legislative acts of the Republic of Uzbekistan;
  5. Not poach or hire employees of the Service Provider.
4. The Client has the right to:
  1. Raise reasonable objections regarding the quality and/or completeness of the Services provided by the Service Provider;
  2. Demand compensation for damage caused by the Service Provider;
  3. At any time, unilaterally and out of court, repudiate this Agreement, having notified the Service Provider no later than ten (10) days before the anticipated date of termination of the Agreement and paid the Service Provider the cost of services equal to the volume of services actually rendered by the Service Provider and accepted by the Client.
COST OF SERVICE AND PAYMENT PROCEDURE
1. The cost of Services, as agreed by the Parties, shall be determined by the up-to-date Price List given in Appendix 1 and posted on the Service Provider’s website: https://pacholi.uz/ru/prices, with the same on the English version at: https://pacholi.uz/en/prices.
2. The Services shall be provided on the terms of 100% prepayment in the amount specified in the Registration Form – the Agreement. The payment for all services provided to the Client shall be made in the national currency – UZS (for residents of the Republic of Uzbekistan) and in US dollars or other currency (for non-residents of the Republic of Uzbekistan) by advance payment to the Service Provider’s bank account. The following are subject to payment:
  
  Pricing Package (Monthly fee);
  
  Additional services rendered to the Client (paid upon provision of services).
3. If the volume of additional services rendered differs significantly from that included in the Pricing Package, the Parties undertake to agree on a new Pricing Package that corresponds to the actual volume of work for the month.
4. The Client shall pay for Accounting Services according to the procedure as follows:
  
  up to seven (7) calendar days – the initial advance payment from the moment the Parties sign the Registration Form – the Agreement;
  
  before the seventh (7th) day of each month, the Client makes an advance payment for the next calendar month;
  
  up to seven (7) calendar days – Additional services rendered shall be paid for from the moment the Client receives the relevant Invoice.
5. The Service Provider shall submit documents on the fact of rendering services in two stages:
  
  before the fifth (5th) day of each calendar month, the Service Provider provides the Client with an Invoice and a Certificate of Completion of Work for the amount of the Pricing Package specified in the Registration Form – the Agreement, as well as the amount of additional services actually rendered for the previous month;
  
  before the twenty-fifth (25th) day of each calendar month, the Service Provider provides the Client with a breakdown of the services rendered for the previous month and an Invoice for additional services rendered.
6. If, within a period of seven calendar days, the Invoice, Certificate of Completion of Work or Invoice for Payment issued by the Service Provider are not queried in writing by the Client, the Services shall be deemed accepted and subject to payment and signing. The date assigned by the EDE Operator shall be deemed the starting point of the period.
7. In the event of a violation of the payment terms for services specified in clause 3.4. hereof, the Service Provider shall have the right to suspend the provision of Services under this Agreement or terminate the Agreement unilaterally.
8. Annually, on October 31, the Service Provider shall have the right to unilaterally change the cost of the Services specified in the Price List on the Service Provider’s website: https://pacholi.uz/ru/prices, with notifying the Client in writing at thirty (30) calendar days prior to the scheduled changes. If the Client refuses to agree to a new cost, the Agreement shall be considered terminated from October 31.
TIME OF CONCLUSION OF THE AGREEMENT AND ITS DURATION
1. The Agreement shall enter into force from the time of acceptance of its terms by the Client (acceptance of the offer) in accordance with the procedure established by this Agreement and remain in force without limit of time.
AMENDMENT AND TERMINATION PROCEDURE
1. The Agreement may be changed or terminated by mutual agreement of the Parties, as well as in cases provided for in this Agreement.
2. Either party has the right to terminate the Agreement unilaterally by sending a written notice at least ten (10) calendar days before the date of termination.
3. In cases where the Client is not able to eliminate errors in the 1C software product, access to which they have provided to the Service Provider, the Service Provider shall have the right to refuse to provide Services at any time.
4. In the event of termination of the Agreement, the Parties undertake to fulfill all obligations that arose before the date of termination, including payments for services rendered.
5. For all issues not regulated by this Agreement, the Parties shall be guided by the current legislation of the Republic of Uzbekistan.
LIABILITY OF THE PARTIES
1. The Parties shall be liable for breach of obligations under the Agreement in accordance with the procedure established by laws of the Republic of Uzbekistan, taking into account the terms and conditions stipulated by this Agreement.
2. The Parties agree that the Service Provider shall, under no circumstances, be liable to the Client for indirect damages. The term “indirect damages” shall include, but not be limited to: loss of income, profit, expected savings, business activity or reputation.
3. The Parties agree that if the software provided by the Client contains errors that lead to mispresentation of the financial statements, the Service Provider shall under no circumstances be liable to the Client.
4. The Client shall be fully liable for the contracts it enters into with its counterparties. The Client shall be responsible for the accuracy and compliance of the information with legal requirements and the absence of claims from third parties. The Client shall also be liable for any damages caused by its actions (or the actions of third parties) to the state or other legal entities.
5. If the Client hires the Service Provider’s employees in violation of the terms of the Agreement, the Client shall pay the Service Provider compensation in the amount of one hundred and twenty million (120,000,000) soums (UZS) within ten (10) days from the date of receipt of the relevant demand, or shall terminate the employment relationship with the hired employee. Upon termination of the employment relationship, the Service Provider’s demands shall be deemed fulfilled.
6. The Service Provider shall compensate the Client for losses caused directly as a result of violation of the rules for maintaining accounting records, preparing and submitting reports, except for cases when such violations are the result of:
  
  suspension by the Service Provider of the process of rendering Accounting Services in accordance with clauses 3.4; 3.8 and 5.4 hereof;
  
  untimely provision of the required information in accordance with clause 2.3 hereof;
  
  an error in the program or interruptions in access to the software product, access to which was provided by the Client.
7. The Parties agreed that losses shall mean the amounts of penalties and (or) fines assessed by tax authorities and (or) awarded by a court based on a decision that has entered into legal force.
8. Additionally, the Parties agreed that in any case, the Service Provider’s liability shall be limited to the amount of remuneration received for the performance of work that led to the occurrence of a fine or penalty.
9. The Client shall be liable for the occurrence of fines and penalties as a result of the untimely provision of documents. The Service Provider shall be completely exempt from liability for the untimely reflection of documents in accounting.
10. The Service Provider shall not check the authenticity or other validity of the documents submitted to it by the Client, and shall not bear any liability to third parties for the accuracy of the documents submitted by the Client.
DISPUTE RESOLUTION
1. Disputes arising from this Agreement shall be resolved by the parties through negotiations, using the mandatory pre-trial and pre-action procedure. In this case, written claims must be considered by the addressee with a written response sent within a period of no more than fifteen (15) calendar days.
2. If it is impossible to resolve disagreements through negotiations, they are subject to consideration in the Tashkent Interdistrict Economic Court in accordance with the procedure established by law.
CONFIDENTIALITY
1. The Parties shall not transfer (or disclose) to third parties commercial, financial and organizational and technical information that constitutes a secret for either Party (hereinafter – “Confidential Information”) without mutual consent if:
  
  such information is not freely accessible on a legal basis;
  
  such information has actual or potential value by virtue of non-public nature.
2. Confidential information shall be protected for the entire term of the Agreement and for 5 years after termination.
3. The Service Provider has the right to disclose information about the Client solely in accordance with laws of the Republic of Uzbekistan and the terms and conditions of this Agreement.
4. By accepting the terms of this Agreement, the Client confirms their consent to the storage, processing and transfer of their personal data to third parties by the Service Provider solely for the purpose of fulfilling this Agreement and in accordance with the requirements of laws of the Republic of Uzbekistan.
FORCE MAJEURE
1. The Parties shall be released from partial or full fulfillment of obligations under the Agreement if the failure to fulfill thereof has been a consequence of force majeure events that arose after the acceptance of the Agreement as a result of extraordinary events that the party could neither foresee nor prevent by reasonable measures, such as: earthquake, flood, fire, strike, government decrees or orders of state bodies, etc.
2. The party claiming force majeure circumstances shall, within five (5) days, inform the other party of the occurrence of such circumstances in writing.
3. The information shall contain data on the nature of the circumstances, as well as, if possible, an assessment of their impact on the fulfillment of obligations.
4. Upon termination of the said circumstances, the party shall promptly notify the other party in writing. In this case, the party shall indicate the period within which it intends to fulfill the obligation under the Agreement.
SPECIAL PROVISIONS
1. In the event that any provisions of the Current Legislation are not clearly defined or contradictory, and the effect of these provisions in relation to the Services cannot be determined by the Service Provider unambiguously, including, without limitation, the application and determination of the taxation procedure, accounting requirements, and preparation of mandatory reporting forms, the Service Provider reserves the right to request written instructions from the Client regarding the application of such provisions of the Current Legislation. When submitting such requests, the Service Provider shall determine the list of contradictions in the provisions of the Current Legislation, and, to the extent possible, shall indicate the options for interpreting the contradictory requirements of the Current Legislation, as well as their possible tax consequences.
  After receiving the Service Provider’s request, the Client shall, independently or with the involvement of a third party at their own expense, make a final decision on the application of any option for interpreting the contradictory provisions of the Current Legislation, and instruct the Service Provider in writing on how to perform further actions. The Client’s instructions must be submitted to the Service Provider within five (5) business days.
2. All notifications, requests and other communications from either of the Parties to this Agreement shall be made in writing, including messages in instant messengers and by e-mail.
3. The Parties hereby confirm that the advice or interpretation of the Service Provider regarding the provisions of the Current Legislation, as well as their impact on the Services provided under this Agreement, will not be characterized as the opinion or consultation of a lawyer, auditor, legal or tax consultant. The Client, therefore, shall bear sole responsibility for the final decisions made on the basis of such advice or interpretation. The Service Provider may, for an additional fee, provide an opinion of a certified auditor, legal or tax consultant.

Appendix 1 to the current User Agreement

The Price List of Accounting Services

The rates are valid until October 31, 2026

Main services:

№	Name of service	UoM	Cost, UZS, VAT included
1	Processing of bank transactions	1 document	17 000
2	Processing of accounting documents (Up to 3 lines in a document as a standard)	1 document	67 000
	* every subsequent 3 lines in one document	1 line	67 000
	Multiplying coefficient for production and construction		1.3
3	Calculation of wages	1 employee	46 000
	Multiplying coefficient (salaries + fixed accruals)		1.5
	Multiplying coefficient (salaries + fixed accruals + currency settlements)		2.5
4	Calculation of advance payment	1 employee	46 000
	Multiplying coefficient (salaries + fixed accruals)		1.5
	Multiplying coefficient (salaries + fixed accruals + currency settlements)		2.5
5	Submission of salary reports	1 package	550 000
	Submission of salary reports (salaries + other fixed accruals)		1.5
	Submission of salary reports (salaries + other fixed accruals + currency settlements)		2.5
6	Personnel document flow*	1 document	139 000
7	Accounting and tax purposes record-keeping consultations	1 hour	460 000
8	Regulated reporting	1 report	687 000

* The Service Provider’s area of responsibility shall be limited to the preparation of personnel documents in electronic form. The Client shall sign, affix a seal and keep the personnel documents at their place of business.

Additional services:

№	Name of service	UoM	Cost, UZS, VAT included
1	Recalculation of the tax base and resubmission of the report	1 report	687 000
2	Development of an individual accounting policy	1 document	3 435 000
3	Preparation of reports in the form required by the Customer / Submission of reports by the date required by the Customer	1 report	687 000
4	Registration of contracts in the Unified Electronic Information System of Foreign Trade Operations (UEISFTO)	1 document	202 000
5	Registration of additional agreements to contracts in the UEISFTO	1 document	108 000
6	Registration of specifications, certificates of completion or invoices in the UEISFTO	1 document	202 000
7	Working in the bank-client system (UZS)	1 document	51 000
	Working in the bank-client system (foreign currency)	1 document	117 000
8	Access to the Service Provider’s server	1 user	372 000
9	Access to the Client's server	1 month	920 000

Appendix 2 to the current User Agreement

List of Services Rendered

The List of Services Rendered (hereinafter – the “Regulation”) is an integral part of the User Agreement and establishes the list of services rendered by the Serviced Provider.

The Client undertakes to follow the List when forming a request for performance of an assignment.

##	Content and scope of services	Mark on inclusion in the list of services
1	Maintenance of accounting records
1.1	Registration and maintenance of accounting and tax records in accordance with the National Accounting Standards of the Republic of Uzbekistan and other requirements of the Legislation of Uzbekistan;	Included
1.2	Preparation of documents on banking and cash transactions	Included
1.3	Receiving and issuing cash	Not included
1.4	Cash collection	Not included
1.5	Effecting bank payments in the bank system	At the Client’s request
1.6	Preparation and submission of tax reports	Included
1.7	Preparation and submission of statistical reports	Included
1.8	Related consulting support in accordance with laws of the Republic of Uzbekistan	Included
2.	Calculation of wages
2.1	Calculation of advance payments	At the Client’s request
2.2	Calculation of wages	Included
2.3	Payment of payroll taxes	Included
2.4	Preparation and submission of relevant reports	Included
3.	Personnel records
3.1	Registration of concluded employment contracts and their termination in the “Unified National Labour System” Interdepartmental Hardware and Software Complex	Included
3.2	Record keeping in accordance with the established standards of electronic employment record books	Included
3.3	Preparation of orders for employment, transfer and dismissal	Included
3.4	Preparation of job descriptions	Not included
3.5	Registration of new pension certificates, reissuance of lost pension certificates	Not included
3.6	Preparation of employment contracts (including consultations on individual employment contracts) and financial liability contracts	Included
3.7	Labour statistical reporting	Included
3.8	Maintaining personal files of employees (in electronic form)	Included

Appendix 3 to the current User Agreement

Regulations of Interactions of the Parties

The Regulations of interaction of the parties (hereinafter – the “Regulations”) establish the procedure, terms and requirements for the performance of work by each of the Parties.

The Parties may approve their own Regulations, which must be specified in the Registration Form – Agreement. The Customer undertakes to follow the provisions of the Regulations, as well as to comply with all requirements specified therein.

The Service Provider shall, in order to fulfill its obligations under the Agreement, use the following means of communication:

E-mail: coordination.dep.gb@gmail.com
Telegram group. A personal group is created for the Client.
Multi-channel number: +998 71 203 50 02

These Regulations provide for the procedure for interaction between the parties on tasks, including, but not limited to, the following:

Activity/Task	Client	Service Provider
Making advance payment	Provision of data on the size of employee salaries, bonuses, days of time off work and duration of vacations. The data shall be provided 2 working days before the date of approval of calculations.	Reconciliation of calculation before the 15^th day of the calculation month. Making advance payment before the 19^th day of the calculation month.
Payment of wages	Provision of data on the size of employee salaries, bonuses, days of time off work and duration of vacations. The data shall be provided 2 working days before the date of approval of calculations.	Reconciliation of calculation before the 5^th day of the month following the calculation one. Payment of wages before the 8^th day of the month following the calculation one.
Closing of the month	Before the 10^th day following the reporting date, the following shall be ensured: sending of invoices by counterparties; providing documents on expenses; expenditure related to business trips cargo customs declarations and invoices Documents provided later will be accepted for accounting in the next reporting period.	Before the 2^nd day of the month, recording movements in bank accounts for the reporting period in the 1C database Before the 11^th day of the month, recording all movements in sales and purchases in the 1C database Before the 20^th day of the month following the reporting one –closing.
Closing of the month
Response time to the Client’s requests		The response time to the Client’s requests shall be within 4 working hours after receiving the request (except weekends and holidays according to the calendar in accordance with the current legislation of the Republic of Uzbekistan) with informing about the request processing time. The request processing time depends on the nature of the request.
Preparation of personnel orders		Within 24 working hours from the moment of receipt of the request from the Client, subject to availability of all documents.
Submission of tax and statistical reports		According to the requirements of the legislation of the Republic of Uzbekistan.

User Agreement 01.11.2025

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